Item Insurance
Every item stored at Keepit is automatically insured. Maximum coverage per item is ₾1,000.
1. General Terms
Keepit.ge's insurance policy automatically applies to every item entrusted to us for storage. No additional fee or separate contract is required.
Maximum coverage: ₾1,000 / item
Active from receipt to return
Insurance is active from the moment the item is received at our warehouse and continues until full return, including transportation.
2. What's Covered
3. What's Not Covered
4. Item Receipt and Documentation
When an item is received, the Keepit team performs a full inspection:
Photo Documentation
Every item is photographed at receipt — front, back, and side views
Condition Report
Item condition (scratches, damage, wear) is recorded in writing
Size and Weight
Real dimensions and weight are measured and entered into the system
QR Code and Tracking
Each item gets a unique QR code for real-time tracking
This documentation is the basis for any insurance claim.
5. Damage Identification
Damage may be discovered at two stages:
During Storage
Regular inspections are performed monthly. If damage is found, the customer is notified within 24 hours.
During Return
Upon return, the customer confirms receipt. If there is damage, photo and description are recorded on the spot.
6. Compensation Claim Process
- 1
Submit a Claim
0–48 hoursThe customer notifies Keepit about the damage within 48 hours of receiving the item. Claims can be submitted online or by phone.
- 2
Documentation Collection
1–3 business daysKeepit compares photos taken at receipt with the return condition. Additional inspection is performed if needed.
- 3
Assessment
3–5 business daysAn independent appraiser or Keepit's internal commission determines the damage extent and compensation amount.
- 4
Decision
1–5 business daysThe customer is notified of the compensation amount. If accepted, payment is made within 5 business days.
- 5
Appeal
Up to 10 business daysIf the customer disagrees with the assessment, they may appeal within 10 days. An independent expert reviews the appeal.
7. Compensation Amount
| Damage Type | Compensation |
|---|---|
| Total destruction / loss | Up to ₾1,000 (full) |
| Major damage (unusable) | 70–100% of value |
| Moderate damage (repairable) | Repair cost or 30–70% of value |
| Minor damage (cosmetic) | 10–30% of value |
Compensation never exceeds the item's actual market value or ₾1,000 — whichever is lower.
8. Insurance Contact
For any insurance-related issues you can:
- Contact us: info@keepit.ge
- Talk to the AI assistant on the site
- Fill out the form on the Contact page
Last updated: March 2026 | This policy applies to all active orders