Terms and Conditions

On the one hand, Limited Liability Company “Sheminakhe” (Identification No. 405782942) (hereinafter referred to as the Company), and on the other hand a natural or legal person (hereinafter referred to as the “User”) who is registered on the Company’s digital platform keepitge.com, based on the free expression of will, hereby enter into this agreement (hereinafter referred to as the Agreement) as follows:

In order to access or use the services of LLC “Sheminakhe” (Identification No. 405782942), you must first read and agree to these rules and terms and conditions of use.

You may not use any service unless you agree to the Terms of Service. Your booking and/or use of the services shall be deemed as acceptance of these Terms of Service.

The Company may refuse or terminate the provision of services if it considers that the services are being used or may be used in violation of these terms or for any unlawful or improper purpose, or for any other reason.

The Company may periodically amend the Terms of Service. Information regarding such amendments will be published on the website or provided to you by other reasonable means. Any amendment to the Terms of Service shall enter into force from the date specified in the notification. If you use the services after the amendments enter into force, it shall be deemed that you agree to such amendments. If you do not agree to the amendments, you may terminate this agreement.

By complying with these rules and conditions, you declare that as of the date of signing you are eighteen (18) years of age.

By entering into this agreement, you declare that you are the sole owner and/or lawful possessor of the property that will be stored with the Company.

In order to use the services, you will be required to provide us with information about yourself (for example: identification and contact information) as part of the service registration process or during your subsequent use of the services. You agree that any information provided to the Company shall be accurate and shall be updated throughout the entire period of use of the service/services.

The Company processes information about you in accordance with its Privacy Policy and Cookie Policy. This explains what personal information we collect from you, how and why we collect such information, how we store, use, and share it, your rights in relation to your personal information, and how to contact us if you have any questions or complaints regarding the use of your personal information.

Upon initial registration for the use of the services, you will be required to enter a valid email address and password as part of the service registration process. You may access your account and change your password at any time. You are responsible for maintaining the confidentiality of your password and are responsible for all actions carried out through your account.

• “Agreement” means the agreement concluded between you and the Company regarding the provision of services;
• “Item” (the text may also use “Property” or “Goods”) means items the packing, transportation, and storage of which are carried out by the Company;
• “Prohibited Item” means any item listed in the annex “List of Prohibited Items” or listed from time to time on the website as a prohibited item;
• “Warehouse” means immovable property selected by the Company that is suitable for the storage of goods;

“Website” / “Platform” means the Company’s website keepitge.com.

The subject of this Agreement is the provision by the Company to the User of access to the following types of services:

• Packing of items;
• Transportation (including loading and unloading);
• Storage.

Use of the relevant services by the User through the Platform is possible only in exchange for full payment of the service fees and other additional costs (if any) published on the Company’s website.

Payment for the Company’s services through the Platform shall be made by means of the balance top-up functionality (which the User tops up in advance, either by bank transfer or by using a quick payment terminal, and then independently pays the service fee, as automatic deduction of service fees from the balance does not occur), or by bank card transfer, which is available via the “Payment” button within the order (the User enters bank card details and independently makes the payment).

Warning: Refund of funds placed on the User’s balance is possible only on the basis of submission of a complaint application and a payment document confirming the fact that the balance was topped up by the applicant.

The User has the right to:

• 4.1.1. Request provision of the relevant service stipulated by this Agreement;
• 4.1.2. Request compensation for damage caused by the Company in accordance with the conditions stipulated by this Agreement.

The User is obliged to:

• 4.2.1. In the case where packing is carried out by the User, ensure proper packing of the item, taking into account the specifics of the item and compliance with safe delivery requirements;
• 4.2.2. Not store prohibited items;
• 4.2.4. Timely provide the Company with complete and accurate information/documentation necessary for provision of the product/service stipulated by this Agreement;
• 4.2.5. Timely and fully pay the service fee;
• 4.2.6. Fully compensate the Company for damage caused as a result of violation of obligations stipulated by this Agreement.

The Company has the right to:

• 4.3.1. Refuse provision of the relevant product/service stipulated by this Agreement if the User does not meet and/or violates the requirements stipulated by this Agreement;
• 4.3.2. Unload, destroy, or neutralize an item about whose hazardous nature the Company was not duly informed. In such case, the Company shall be released from the obligation to compensate damage;
• 4.3.3. Request submission of information/documentation necessary for provision of the service stipulated by this Agreement;
• 4.3.4. In case of delay in payment, exercise the right of pledge over the goods and, after a delay period of two (2) weeks and expiration of five (5) days from notification without result, sell the item (in case of liquidity) or destroy it;
• 4.3.5. In case of sale of the item, expenses shall be covered from the proceeds in the following order: expenses related to the sale, any other expenses, expenses related to the services;
• 4.3.6. The remaining amount shall be returned to the User to the bank account known to the Company. If the bank account known to the Company is closed (or for other reasons it is not possible to return the funds to such account), the Company shall return the funds to another alternative account provided by the User. If the User does not provide another account, the funds shall remain the property of the Company.

The Company is obliged to:

• 3.4.1. Provide the User with the service stipulated by this Agreement, provided that the User meets and/or does not violate the requirements stipulated by this Agreement;
• 3.4.2. Compensate the User for damage caused in accordance with the conditions stipulated by this Agreement, but not exceeding a total of GEL 1,000 per item.

• 5.1. The Agreement shall enter into force upon confirmation and shall remain in effect until its full performance, for the period specified by the User.

• 6.1. The Company shall be liable for material damage caused to the User as a result of non-performance or improper performance of the services stipulated by this Agreement, in accordance with the conditions defined by this document. At the same time, material damage shall not include any possible indirect damage caused to the User, including lost profit.
• 6.2. Taking into account the present conditions, the Company shall be obliged to compensate damage arising due to its fault as a result of loss, total or partial damage, or destruction of the item, unless circumstances excluding the Company’s liability exist. In particular, the Company’s liability shall be excluded in the following cases:
• 6.2.1. If the item was handed over in accordance with the procedures established by the Company;
• 6.2.2. If the damage was caused by incorrect and/or incomplete information received from the User;
• 6.2.3. In the event of circumstances caused by force majeure;
• 6.2.4. If the loss or damage of the item was caused by the fault of the User (including improper packaging) or by the properties of the contents;
• 6.2.5. In relation to prohibited items;
• 6.2.6. If the item was improperly packaged by the User;
• 6.2.7. In relation to items whose contents are fragile objects (including, but not limited to, glassware, dishes, mirrors, ceramics, perfumes, any glass products, and other similar items);
• 6.2.8. If the external packaging is damaged, but such damage did not cause damage to the contents;
• 6.2.9. If the external packaging is not damaged, but the contents are fully or partially damaged;
• 6.2.10. In cases of seizure, destruction, or confiscation of the item by state authorities on the basis of applicable legislation;
• 6.2.11. In the event that the item is insured for an amount exceeding its actual value (in such case, compensation shall be limited solely to the actual value of the item);
• 6.2.12. If the User acts in bad faith for the purpose of obtaining compensation.

• 7.1. The Parties agree that any dispute arising on the basis of this Agreement shall be resolved through mutual agreement.
• 7.2. In the event of failure to reach an agreement, any dispute shall be considered by the common courts in accordance with the legislation of Georgia.

• 8.1. The Parties shall be released from liability for full or partial failure to perform their obligations in the event of force majeure, during which performance of the obligations stipulated by this Agreement becomes impossible.
• 8.2. The Parties agree that force majeure shall mean circumstances that did not exist at the time of conclusion of this Agreement and the occurrence and impact of which the Parties could not prevent or overcome, including, but not limited to: floods, earthquakes, epidemics/pandemics, war and military actions, actions of governmental authorities related to the adoption and/or amendment of legislative acts that worsen the legal status and regime of the subjects of this Agreement.
• 8.3. If any of the above-mentioned circumstances directly affect the deadlines for performance of obligations undertaken under this Agreement, such deadlines shall be proportionally extended for the duration of the existence of such circumstances.
• 8.4. The Party for whom performance of obligations becomes impossible due to the occurrence of force majeure circumstances shall be obliged to immediately, but in any case no later than five (5) calendar days from the occurrence and from the termination of such circumstances, notify the other Party thereof in writing.
• 8.5. If the force majeure circumstances continue for more than two (2) months, the Parties shall decide the fate of the Agreement.
• 8.6. Due to the existence of force majeure circumstances, rental fees shall not be payable for the entire period during which use of the “leased object” is impossible. Payment of rent shall be resumed from the date of termination of the force majeure circumstances in relation to the “leased object” (or any part thereof).

• 9.1. The Parties to this Agreement undertake to respect each other’s business interests.
• 9.2. By agreement of the Parties, this Agreement shall be deemed confidential and shall constitute the commercial secret of the Parties.
• 9.3. The Parties shall be obliged not to disclose confidential information about the “other Party” without its prior written consent, which became known to them as a result of this Agreement.
• 9.4. In the event that the Lessor discloses confidential information to third parties, the Lessor shall be obliged to compensate the Lessee for the material damage caused.

• 10.1. All annexes and amendments to this Agreement shall constitute an integral part thereof.
• 10.2. The Parties confirm that the content of this Agreement accurately reflects the will of the Parties and that their expression of will was made as a result of reasonable consideration of the content of the Agreement and not solely based on its literal meaning.
• 10.3. If this Agreement does not define the obligations and rights arising between the Parties in a specific case, the applicable rule of law (analogy of law) that most closely corresponds to the actually existing relationship shall apply.
• 10.4. Any and all rights granted to a Party as a result of full or partial breach of this Agreement and/or legislation by the other Party shall be cumulative and shall be in addition to all other rights granted by this Agreement and/or applicable legislation.
• 10.5. Failure by one Party to exercise the rights granted to it in connection with full or partial breach of this Agreement and/or legislation by the other Party shall not apply to or limit the exercise of such rights in respect of any subsequent breach of this Agreement and/or legislation.
• 10.6. Invalidity of any article(s), clause(s), and/or sub-clause(s) of this Agreement shall not result in invalidity of the Agreement as a whole and/or of its other articles, clauses, and/or sub-clauses. In place of an invalid provision, such provision shall apply that more effectively achieves the purpose envisaged by this Agreement (including the purpose envisaged by the invalid provision).
• 10.7. The numbering and headings of articles, clauses, and/or sub-clauses of this Agreement are provided solely for convenience and shall have no significance for the interpretation of this Agreement.

When using any service, goods or other items must not contain, and you must not store, the following (the “Prohibited Items”):

• Liquids, semi-liquids, gels, and creams.
• Perishable goods.
• Non-perishable food, unless it is packaged in a manner that protects it from pests and does not attract them.
• Antiques (fragile and/or breakable).
• Birds, fish, animals, or any other living or non-living creatures.
• Firearms, explosive weapons, ammunition, swords, or replicas of the same or similar items.
• Sharp knives or other kitchen tools, unless the blade is fully protected with appropriate material in order to prevent the risk of injury.
• Flammable or combustible materials, liquids, or compressed gases, including but not limited to aerosols, diesel fuel, gasoline, oil, gas, fertilizers, or cleaning solvents.
• Medications.
• Narcotic substances.
• Chemicals, radioactive materials, biological agents, including household cleaning products.
• Toxic waste, asbestos, or other hazardous materials.
• Any other toxic, flammable, or hazardous substance or preparation classified as such under applicable legislation.
• Specialized equipment with electronic and/or fragile components.
• Batteries.
• Tobacco.
• Money, documents, securities, stamps, coins, or any similar type of goods or collections.
• Cash, credit cards, or debit cards.
• Any item that cannot be dismantled and cannot be removed from immovable property.
• Household appliances that are not disconnected, cleaned, or defrosted (where required).
• Any item that the Company, at its discretion, deems unacceptable in each individual case.
• Items that the Company considers necessary to remove or restrict in emergency situations (including, but not limited to, suspected hazardous substances or unidentified items) or in order to prevent damage or harm to persons or property.
• Items that, according to the Company’s decision, may pose a threat to the packing, storage, or continued storage of goods or other items.

Identification No. 405782942

Except for the cases provided for by the legislation of Georgia and the exceptions established by this policy, the consumer has the right to withdraw from a distance contract and/or a contract concluded outside the business premises without stating any reason, within 14 calendar days. This period shall be calculated as follows:

• in the case of a service contract – from the date of conclusion of the contract;

If the consumer withdraws from the contract, the consumer shall not be required to bear any costs (including delivery costs), except in cases where the consumer has chosen a delivery service more expensive than the standard delivery service offered by the Company, or where the price of the goods has been reduced as a result of use that goes beyond what is necessary to determine the nature, characteristics, and functioning of the goods. The obligation to cover the difference arising from the reduction in the price of the goods shall not be imposed on the consumer if LLC “Sheminakhe” failed to provide the consumer with complete information regarding the right to withdraw from the contract as provided by law.

Withdrawal by the consumer from a distance contract shall automatically result in withdrawal from any related contract and the restoration of the original state.

Within the above-mentioned period, the consumer is obliged to send the Company a completed form or other unequivocal evidence reflecting the consumer’s decision to return the goods. The burden of proof that the right of withdrawal has been exercised within the established period rests with the consumer.

The consumer has the right to submit the above-mentioned form electronically. Information confirming receipt of such form shall be provided to the consumer immediately on a durable medium.

The consumer may exercise the right of withdrawal within the established period if the notification of withdrawal is sent to the Company before the expiration of this period. The burden of proof that the right of withdrawal was exercised in accordance with this article rests with the consumer.

The consumer shall not have the right to withdraw from the contract if:

• the Company has fully performed the service stipulated by the contract, the provision of the service began with the consumer’s prior consent, and the consumer was aware that upon full performance of the service they would lose the right to withdraw from the contract;

As a result of withdrawal from the contract, the obligations undertaken by the parties under a distance contract or a contract concluded outside the business premises shall be terminated, and everything received by the parties through performance of the contract shall be returned to them.

In the event of withdrawal from the contract, the Company is obliged to:

• refund to the consumer the amount paid, as well as, if applicable, the amount paid to cover delivery costs, in full and without delay, no later than 14 calendar days from the date of receipt of the withdrawal notification. The Company is not obliged to refund the additional costs paid by the consumer that are related to the consumer’s choice of a non-standard delivery service or a delivery service more expensive than that offered by the Company;

refund the amount using the same means of payment used by the consumer, unless the consumer agrees to use another means of payment and no additional costs are incurred by the consumer.

In the event of withdrawal from the contract, the consumer is obliged to:

bear only the direct (immediate) costs related to returning the goods, except where LLC “Sheminakhe” has undertaken to bear such costs itself or where the consumer was not informed that such costs would arise upon return of the goods. In the case of a contract concluded outside the business premises, where the goods are delivered to the consumer’s home, LLC “Sheminakhe” is obliged to collect the goods at its own expense if, due to the nature of the goods, they cannot be returned by post.

The Company May:

Refuse to pack, store, or transport any item; or Return any goods or other items to you at any time, at your expense.

For questions about these Terms of Service, contact us: